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Abstract


INVESTIGATION OF RELATIONSHIP BETWEEN SERVICE QUALITY PSYCHOLOGICAL EMPOWERMENT AND JOB SATISFACTION

Businesses are constantly trying to provide quality service in order to be able to protect their existence and to convert into competitive advantage. The service quality is possible with the presence of talented businessmen. Therefore, the ideas of the businessmen should be given importance, be able to present their talents and skills, and be made with the promise. In this way, employees' motivation and satisfaction with their work can be enhanced. The aim of this study is to examine the relationship between service quality, psychological empowerment and job satisfaction. This work is important to emphasize the importance of service quality at the point of psychologically empowerment businessmen and increasing of job satisfaction.

Employees of Aksaray Ortaköy Municipality constitute the study sample. The data were collected by a fully structured interview (questionnaire) and reached 118 persons. Relations between the mentioned variables were tried to be determined by Frequency Test, Factor Analysis, t-Test, Anova Test, Correlation and Regression analysis. As a result of the study, it was determined that of quality service did not affect psychological empowerment and job satisfaction. The findings were evaluated and a number of suggestions were made to employers and managers.



Keywords
Service Quality, Psychological Empowerment, Job Satisfaction.



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